Plaza Premium Lounge Wins Skytrax Awards Six
Years in a Row
Three
Plaza Premium Lounges in United Kingdom and Europe have been listed on the Top
10 rankings
Plaza Premium Group Founder and
CEO, Song Hoi See with employees
at the prestigious Skytrax
World Airline Awards ceremony at the Langham Hotel, London
Plaza Premium Lounge has been voted
again as “World’s Best Independent Airport Lounge at the 2022 Skytrax World
Airline Awards.
This is the sixth consecutive year that the
independent lounge operator had been given the industry’s most prestigious
recognition.
Plaza Premium Lounge - London-Heathrow Terminal 2
Departures was listed as number one on the
Top 10 rankings, followed by Plaza Premium Lounge - Leonardo da
Vinci-Fiumicino Airport, Rome (T3 Departures), and Plaza Premium Lounge
– London-Gatwick North Terminal Departures.
Plaza Premium Group Founder and CEO, Song Hoi See said,
“We are truly honoured to be awarded the prestigious Skytrax World Airline
Awards for the sixth year, consecutively. Having awarded 2022’s Best
Independent Airport Lounge Brand for Plaza Premium Lounge is a testament to our
service excellence. We are setting the trend in creating memorable lounge
experiences endorsed and recognised by the travel industry and travellers.”
“The past two years have been challenging for the travel industry due to
the pandemic and we would like to dedicate this win to all our colleagues who
have been the backbone of our company. They have been our biggest supporters
and have really put in their hard work and dedication despite the challenges
we’ve been through. We are really proud of this achievement and we will
continue to provide award-winning hospitality services across our global
network.”
He added, “We will also continue
to put in our efforts into creating memorable lounge experiences for our guests
around the world. We take the time to study the current traveller preferences
and incorporate them into our lounge design and concept. Our latest lounge
concept will provide enhanced offerings including spaces for communities,
friendly-family interactive zones, more digitalisation whilst integrating
sustainable practices. Travellers will get to experience all of this at our new
lounges in Dubai, Orlando, Nairobi, Kuala Lumpur and Jakarta which we will be
announcing very soon. We also invite travellers to enjoy our newly opened Plaza
Premium Lounges in Edinburgh, Budapest, Cebu, Frankfurt, Ethiopia and Muscat.”
According to Song,
“We believe that digitalisation plays a part in delivering a seamless customer
experience. Therefore, placing solid technology which connects from service
delivery to our backend systems have been our focus this year when implementing
our latest lounge concept.”
About the award-winning lounges:
World’s Best Independent Lounge #1
Plaza Premium Lounge London-Heathrow T2 Departures
Plaza Premium Lounge London-Heathrow
offers travellers a luxurious and comfortable space to unwind before their
flight. Located at Terminal 2 Departures, the lounge features private resting
suites, shower facilities as well as a generous selection of freshly prepared
meals including both English and international cuisines.
Word’s Best
Independent Lounge #5
Plaza Premium Lounge Rome T3
Departures
Meanwhile, Plaza Premium Lounge - Leonardo da Vinci-Fiumicino Airport
in Italy gives travellers a peek into Rome with influences from the ancient
Roman architecture in its lounge design. Travellers get to savour a selection
of food and beverages while relaxing at the lounge, and also catch up on
work with the lounge’s complimentary Wi-Fi and charging stations.
World’s Best Independent Lounge #8
Plaza Premium Lounge Gatwick North Terminal Departures
In Gatwick, families travelling with little ones will be able to enjoy
the Kids Zone available at the Plaza Premium Lounge London-Gatwick North
Terminal Departures. The lounge boasts stunning views of the runway, and
feature an array of comfortable seating for all travellers.
Plaza Premium Group targets to expand from over 250 lounges to over 500
lounges by 2024/25 through growing both the Plaza Premium Lounge venues and
through affiliate lounge networks. In its latest lounge expansion, the Group
will be providing enhance offerings to its guests with extended
facilities for travellers to work, play and socialise. Plaza Premium Lounge’s
latest offerings will include interactive zones for arts and culture,
children’s play area, curated cafes as well as health and wellness. The Group
will also incorporate more sustainable approaches in its offerings, by
promoting waste reduction, energy saving and sustainable procurement practices.
Plaza Premium Group is committed to making travel better and is focused
on building the future of travel. In its move towards digitalisation, customers
will see the Group incorporating new technologies and advanced solutions into
its lounge operations. Coupled with the Skytrax award, this further strengthens
the Group’s position as the global leader in integrated, 360º award-winning
airport hospitality experiences and solutions.
Referred to as the “Oscars of the aviation industry”, the prestigious
Skytrax World Airline Awards are determined through the largest annual global
airline customer satisfaction survey participated by millions of global air
passengers. The survey and the award selection are independent and free
of any airline influence or interference. In the latest customer survey, which
was operated from September 2021 to August 2022, saw over 100 customer
nationalities participated in the 2021/2022 survey with 14.32 million eligible
entries counted in the results.
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